Welcome to Manipol Physio Hub. We strive to provide a seamless shopping experience by offering high-quality physiotherapy, rehabilitation, and medical equipment. This Cancellation & Refunds Policy explains the terms and conditions related to order cancellations, refunds, and the refund process. By placing an order with us, you agree to the terms outlined in this policy.

Order Cancellation

Customers may request to cancel an order before it has been dispatched from our warehouse.

To cancel an order, please contact our customer support team immediately with your order details. Once your cancellation request is verified and the order has not been shipped, the cancellation will be processed, and any eligible refund will be initiated.

If the order has already been dispatched, cancellation requests may not be accepted. In such cases, customers should refer to our Return Policy after receiving the product.

Cancellation by Manipol Physio Hub

Manipol Physio Hub reserves the right to cancel an order under the following circumstances:

• Product is out of stock.
• Pricing or technical errors are identified.
• Payment verification fails.
• Incorrect customer information is provided.
• Delivery is not possible due to location restrictions.
• Suspected fraudulent or unauthorized transactions.
• Circumstances beyond our reasonable control.

If an order is cancelled by us after payment has been received, the eligible refund will be processed using the original payment method.

Refund Eligibility

Refunds may be approved under the following situations:

• Order cancelled before dispatch.
• Wrong product delivered.
• Product received with a verified manufacturing defect.
• Product damaged during transit.
• Eligible return approved after product inspection.
• Duplicate payment made for the same order.
• Payment deducted but order could not be processed.

Refund requests are subject to verification and approval by Manipol Physio Hub.

Non-Refundable Situations

Refunds may not be available for:

• Products damaged due to misuse or improper handling.
• Products returned without approval.
• Used or installed equipment not affected by manufacturing defects.
• Customized or special-order products.
• Consumable medical items.
• Products missing original accessories, manuals, or packaging.
• Minor cosmetic variations that do not affect functionality.
• Service charges, installation charges, or shipping fees unless required by applicable law or due to our error.

Refund Process

Once your refund request is approved:

1. The returned product will be inspected.
2. Our team will verify the eligibility of the refund.
3. You will receive confirmation regarding the refund status.
4. The refund will be processed to the original payment method used during purchase.

Depending on your payment provider or bank, the amount may take additional time to reflect in your account.

Refund Timeline

Approved refunds are generally processed within 7–10 business days after the returned product passes inspection or the cancellation request is confirmed.

Actual credit timelines may vary depending on banks, payment gateways, or financial institutions.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Share your order number and invoice.
• Provide clear photographs or videos showing the issue.

After verification, we will determine whether a replacement, repair, or refund is the most appropriate resolution.

Return Shipping

Where a refund is approved due to our error, such as a damaged or incorrect product, we will provide guidance regarding the return process.

If the return is due to reasons other than our error, return shipping costs may be the customer's responsibility.

Customers should securely package returned products to prevent damage during transit.

Partial Refunds

In certain situations, partial refunds may be issued, including:

• Products returned with missing accessories.
• Items showing signs of use beyond reasonable inspection.
• Incomplete returns.
• Products with minor damage caused after delivery.

The refund amount will depend on the condition of the returned product and the outcome of the inspection.

Failed Deliveries

If a delivery fails because of an incorrect address, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-delivery. Refunds, if applicable, may be adjusted after deducting shipping or handling costs.

Payment Security

All payments made through Manipol Physio Hub are processed using secure and trusted payment gateways. We do not store complete credit card, debit card, or banking credentials on our servers.

Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Inspecting products immediately upon delivery.
• Reporting issues within the specified time.
• Keeping invoices and proof of purchase.
• Following product usage instructions.

Failure to comply with these responsibilities may affect refund eligibility.

Policy Updates

Manipol Physio Hub reserves the right to modify or update this Cancellation & Refunds Policy at any time without prior notice. Any revisions become effective immediately upon publication on our website. Customers are encouraged to review this page periodically for the latest information.

Contact Us

For any questions regarding cancellations, refunds, or order-related concerns, please contact us:

Manipol Physio Hub

Phone: +91 85277 48553

Email: manipolphysio1999@gmail.com

Address:
BUILDING NO. 388, 1ST FLOOR, MARBLE MARKET, NEAR TULARAM PUBLIC SCHOOL, MANGOL PUR KALAN, DELHI – 110085

Our customer support team is committed to assisting you promptly and ensuring a fair and transparent resolution to your concerns.