Welcome to Manipol Physio Hub. We are committed to providing a smooth, reliable, and efficient shipping experience for our customers. This Shipping Policy explains how we process, dispatch, and deliver orders for physiotherapy, rehabilitation, and medical equipment across India. By placing an order with us, you agree to the terms outlined in this policy.

Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it as quickly as possible. Orders are typically processed within 1–3 business days, excluding Sundays and public holidays.

During the processing stage, our team verifies product availability, prepares the items for shipment, performs quality checks, and securely packages the equipment to ensure safe transportation.

Orders placed after business hours or on weekends may be processed on the next working day.

Shipping Coverage

Manipol Physio Hub ships products across most locations in India. We work with trusted courier and logistics partners to ensure timely and secure delivery of your orders.

For remote or difficult-to-access locations, delivery timelines may vary depending on courier availability and local transportation conditions.

If shipping is unavailable to your location, our customer support team will contact you before processing your order.

Delivery Time

Estimated delivery times are as follows:

• Delhi NCR: 1–3 Business Days
• Metro Cities: 3–5 Business Days
• Other Cities: 5–7 Business Days
• Remote Areas: 7–10 Business Days

These timelines are estimates and may vary due to weather conditions, transportation delays, courier issues, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.

Shipping costs may vary depending on:

• Product size
• Product weight
• Delivery location
• Courier partner
• Order value

From time to time, Manipol Physio Hub may offer free shipping on selected products or promotional offers.

Order Tracking

Once your order has been dispatched, you will receive shipment details via email, SMS, or phone (where applicable).

Tracking information may include:

• Courier partner name
• Tracking number
• Estimated delivery date

Customers can use the tracking number to monitor the shipment until delivery.

Packaging

We take special care when packaging physiotherapy and medical equipment to reduce the risk of damage during transit.

Products are packed using suitable protective materials, including:

• Protective foam
• Bubble wrapping
• Secure cartons
• Heavy-duty packaging (for larger equipment)

Every shipment undergoes inspection before dispatch to ensure product quality and completeness.

Delivery Inspection

We recommend inspecting your package immediately upon delivery.

Before accepting the shipment:

• Check for visible damage.
• Verify that the package is sealed.
• Ensure all accessories are included.
• Confirm that the correct product has been delivered.

If you notice any shipping damage or receive the wrong product, please contact us within 48 hours of delivery with photographs or videos for prompt assistance.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions
• Transportation disruptions
• Natural disasters
• Public holidays
• Courier operational issues
• Government restrictions
• Incorrect shipping information provided by the customer

Manipol Physio Hub is not responsible for delays caused by circumstances beyond our reasonable control, but we will do our best to keep you informed and assist in resolving any delivery issues.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Please verify:

• Full name
• Complete delivery address
• Contact number
• PIN code
• Email address

Incorrect or incomplete information may result in delivery delays, additional shipping charges, or failed deliveries.

Large Medical Equipment Deliveries

Certain physiotherapy or rehabilitation equipment may require specialized handling due to their size or weight.

For such products:

• Delivery schedules may vary.
• Additional logistics arrangements may be required.
• Installation services, if offered, may be scheduled separately after delivery.

Our team will communicate any special delivery requirements in advance.

Failed Delivery Attempts

If the courier is unable to deliver your order due to customer unavailability or an incorrect address, additional delivery attempts may be made according to the courier partner's policy.

If the shipment is returned to us, additional shipping charges may apply for re-dispatch.

Damaged or Missing Items

If your order arrives damaged or with missing components:

• Notify us within 48 hours of delivery.
• Share photographs or videos of the package and product.
• Provide your order number and invoice.

After verification, we will assist with a replacement, replacement parts, or another appropriate resolution in accordance with our Return Policy.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation requests may not be accepted. Please refer to our Return Policy for further details.

Customer Support

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Manipol Physio Hub

Phone: +91 85277 48553

Email: manipolphysio1999@gmail.com

Address:
BUILDING NO. 388, 1ST FLOOR, MARBLE MARKET, NEAR TULARAM PUBLIC SCHOOL, MANGOL PUR KALAN, DELHI – 110085

Policy Updates

Manipol Physio Hub reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website. We encourage customers to review this page periodically to stay informed about our latest shipping practices and policies.